PALS offers support, advice and help to patients, families and carers and the public. PALS provide information and can help answer your questions about hospital care and treatment. If you have a concern to raise, please speak with the nurse-in-charge or the ward/department manager as they can help you straight away.
Every ward has a Matron who plays a vital role in ensuring that nursing care and ward services are delivered with compassion and excellence. You can message a ward Matron directly through our Message to Matron service by clicking this link.
If you do not wish to discuss your concerns directly with staff involved in your care you can contact PALS who can help. They can also guide you through the complaints process.
Contacting PALS:
- Telephone: 02476 865550. You can raise concerns verbally with PALS.
- You can access the online PALS Contact form here
- Email: PALS
@geh.nhs.uk - PALS is based near to the hospital main reception and is open Monday-Friday 9am-4.30pm (closed bank holidays). Our telephone and mailbox are monitored regularly throughout the day. Don’t worry if you have to leave a telephone message – PALS will call you back straight away.
If you had a positive experience, wish to compliment a member of staff or any of our teams, please email compliments
If you are contacting PALS on behalf of someone else, we will need the patient's consent before we can share any of their information with you.
If you need help from another NHS organisation you can find the contact details for their PALS team here: NHS PALS Finder
Let us know if you can't attend your outpatient appointment and give someone the opportunity to be seen instead. You can email patientenquiries
You can email us at patient.
If you wish to receive a copy of your medical notes, please email a2h
If you have a query about parking, parking charges or disabled parking then please contact estates.