George Eliot Hospital NHS Trust welcomes all feedback, compliments and concerns.  Your views are important to us and help us to develop our services.

We hope you or your loved ones have received good care and if you would like to share this with us please write to the hospital or email compliments@geh.nhs.uk.  The staff would love to hear about your experience. 

We recognise also that you may need help with a current concern and we would encourage you to speak with the ward or service area to see how best they can help.  Very often issues can be dealt with straight away. 

Sometimes patients are asked to take part in the Friends and Family Test or the National Patient Survey and both provide invaluable feedback on our services.

If you would like to raise a concern about a recent experience this can be done by contacting our Patient Advice and Liaison Service (PALS).  They can provide feedback to the appropriate service and try and help you resolve the issue. 

PALS can be reached at PALS@geh.nhs.uk or by telephoning 02476 865550. 

Sometimes the care needs to be investigated either as a complaint or if we have reached out to you, under our Duty of Candour arrangements and we are committed to both in the interests of improving patient care.  If you wish to make a complaint you would be welcome to write to the Chief Executive to share your concerns.  If you are unsure about raising a concern help and advice can also be obtained from PALS and there are local Independent Complaints Advocacy Services in the area:

Independent Complaints Advocacy Service (ICAS)

VoiceAbility Warwickshire:

Healthwatch Warwickshire:

Please share your concerns as soon as possible so that we can try and help you.